Franchise privacy policy

1. Introduction

One Less Thing understands that your privacy is important and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, or engage with us in relation to our services or franchise opportunities.

Please read this policy carefully. By using our website and submitting your information, you acknowledge that you have read and understood this Privacy Policy.

2. Information About Us

This website and related franchise enquiry forms are operated by One Less Thing Limited, a company registered in England and Wales (Company Number: 14600719).

Registered Address:
One Less Thing Limited
Unit 17, Strawberry Meadows Business Park
Berry Lane
Chorley
Lancashire
PR7 6FL

Email: [email protected]

One Less Thing Limited acts as the Data Controller for personal data submitted in relation to franchise enquiries.

Independent domestic cleaning businesses may operate under licence as One Less Thing Franchise Partners. Personal data submitted via franchise landing pages is processed by One Less Thing Limited and is not shared with franchise partners unless necessary and appropriate.

3. What This Policy Covers

This Privacy Policy applies to:

  • Be The website located at onelessthing-franchise.co.uk

  • Franchise landing pages and online forms operated by One Less Thing

  • Online advertising campaigns (including Facebook/Meta and Google Ads)

  • Communications relating to franchise oppor

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

4. The Personal Data We Collect

Depending on how you interact with us, we may collect the following information:

  • Name

  • Email address

  • Telephone number (mobile and/or landline)

  • Location (e.g. postcode or region)

  • Information you provide about your interest in a franchise opportunity

  • Records of communications with us

You provide this information voluntarily when completing online forms or communicating with us.

5. How We Use Your Personal Data

We use your personal data to:

  • Respond to your enquiry or request information

  • Provide you with franchise-related materials (e.g. prospectus, videos)

  • Contact you to discuss your interest in the franchise opportunity

  • Manage and progress franchise enquiries

  • Improve our marketing, systems and services

  • Comply with legal and regulatory obligations

6. Legal Basis for Processing

We process your personal data on the following lawful bases:

Consent – where you submit your information and agree to be contacted

Legitimate interest – to respond to enquiries and provide relevant information about our franchise opportunity

You may withdraw your consent at any time.

7. Marketing Communications (Email, Phone, SMS & WhatsApp)

Where permitted by law, we may contact you using the contact details you provide, including:

  • Email

  • Telephone calls

  • SMS / text messages

  • WhatsApp or similar messaging services

  • These communications may include information about:

  • The One Less Thing franchise opportunity

  • Next steps following your enquiry

  • Relevant updates or reminders

Some communications may be automated using customer relationship management systems.

You will:

  • Never be sent unlawful marketing or spam

  • Always have the ability to opt out

  • Be able to withdraw consent at any time by following the opt-out instructions in messages or contacting us directly

Standard message and data rates may apply.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Analyse website and advertising performance

  • Support online marketing activity

This may include cookies placed by third parties such as Google Analytics and Meta (Facebook).

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Data Sharing

We do not sell your personal data.

We may share personal data only where necessary:

  • With trusted service providers who support our systems (e.g. CRM, email, messaging platforms)

  • To comply with legal obligations

  • To protect our legal rights

All third parties are required to process your data securely and lawfully.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

11. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information, in line with UK data protection law.

12. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

We will respond within one month. There is normally no charge unless a request is manifestly unfounded or excessive.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Your continued use of the website following changes indicates acceptance of the updated policy.

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